Refund policy

INTERGREAT RETURN, CANCELLATION & WARRANTY POLICY

Warranty
INTERGREAT products include a 2-month limited warranty from the purchase date for manufacturing defects in materials or workmanship.

Returns
Items may be returned within 30 days of purchase. Products must be returned in their original packaging and in resalable condition. Contact us through our Contact Us page before returning any item so we can review the request and provide instructions.

INTERGREAT covers return shipping when:
• The item has a manufacturing defect.
• The item was damaged in transit.
• The wrong box or item was sent due to a warehouse error.
• One or more boxes were lost in transit.

Photos of the item, shipping label and packaging may be required. Visible shipping damage should be reported within 3 business days of delivery.

Customer-responsibility returns
If an item is no longer wanted, was ordered by mistake or does not meet personal preferences, the customer is responsible for a $40 per-box return shipping fee and a $15 per-box restocking fee. These costs are deducted from the refund.

Order cancellation
• Before the order leaves the warehouse: no cancellation fee.
• After the order is pending carrier pickup: $15 per box.
• After the order is in transit: $30 per box plus the applicable return freight cost.

Address changes
• Before the order leaves the warehouse: no fee.
• After carrier processing begins: $30 per box.
• After the order is in transit: $30 per box plus any additional freight cost.

Refund timing
Approved refunds are issued after the returned goods arrive at our warehouse and are inspected. Processing time by the customer’s bank or payment provider may vary.

To request help, use our Contact Us page and include your order number, issue description and clear photos when applicable.